Terms and conditions.

Acceptance of the terms

These terms govern the use of PropertyAxis — the web platform accessible at propertyaxis.io and the associated services — between PropertyAxis, S.L. («PropertyAxis») and the individual or legal entity subscribing to the service («you» or «the Customer»).

By creating an account, joining the waitlist or subscribing to a plan, you accept these terms. If you do not agree, do not use the service.

What the service includes

PropertyAxis is a SaaS software for real-estate agencies that includes, depending on the subscribed plan:

• An editable professional website published under your own domain.
• Property manager with photographs, video, tour and detailed listings.
• Lead inbox with notes, statuses and follow-up.
• Editorial blog and pages for seller acquisition.
• Website available in Spanish and English.
• Technical SEO by default and, when available, the AI-powered Local Positioning module.

The current details of each plan (Core, Team and upcoming) are published on the pricing page. Plans marked Coming soon are not available for subscription until launch is announced.

21-day free trial

We offer a 21 calendar-day free trial from the moment your account is activated. During this period:

• We do not ask for a card up front.
• You can upload real listings, connect your domain and receive leads.
• When the trial ends, if you do not subscribe to a plan, your site stops being published. Your data remains available for export for an additional 30 days.

Only one free trial is allowed per agency and domain.

Account and registration

To use PropertyAxis you must create an account with accurate details and keep them up to date. You are responsible for your credentials and for any activity carried out with your account. If you notice unauthorised access, tell us immediately at soporte@propertyaxis.io.

You must be of legal age and have the legal capacity to enter into a contract. If you subscribe on behalf of a company, you declare that you have sufficient authority to bind that entity.

Pricing and payments

Current prices are shown on the pricing page. They are billed monthly or annually, at your choice, with VAT included where applicable.

Charges

• The first charge takes place when the free trial ends, if you decide to continue.
• Subsequent charges renew automatically on the same date of the relevant period.
• Payments are processed through Stripe via card or SEPA direct debit.

Price changes

If we change prices, we will notify you by email at least 30 days in advance. The new price applies from your next renewal. If you disagree, you may cancel before that date at no cost.

Failed payments

If a payment fails, we retry the charge up to three times over 10 days. If it still cannot be charged, we suspend the account and let you know by email. Your data stays available for an additional 30 days so you can settle the situation.

Cancellation and refunds

There is no lock-in. You can cancel at any time from Settings → Billing. Cancellation takes effect at the end of the billed period.

We do not issue refunds for already-consumed periods, except where legally required or in case of manifest error on our side. After cancellation you have 30 days to export all your content (listings, leads, blog) in JSON/CSV.

Acceptable use

You are responsible for the content you publish. You agree not to use PropertyAxis to:

• Publish non-existent listings, false data or misleading information about prices, surfaces or features.
• Infringe third-party rights (intellectual property, honour, image, personal data).
• Send unsolicited commercial communications (spam) to your contacts.
• Perform reverse engineering, mass scraping or any attempt at unauthorised access to the infrastructure.
• Breach applicable real-estate regulations (professional accreditation, listing agreements, consumer information, energy efficiency, etc.).

We reserve the right to suspend accounts that break these rules after warning and giving a reasonable period to fix, except in serious cases where suspension is immediate.

Your content

Everything you upload to PropertyAxis (texts, photos, videos, listing data, leads) remains yours. You grant us a non-exclusive licence, limited to the term of the contract and strictly necessary to provide the service (host, display on your public site, back up and allow search-engine indexing).

You declare that you have the necessary rights over that content and you are responsible for it. We will never use your content to train third-party AI models or to promote other accounts.

PropertyAxis intellectual property

The software, brand, designs, templates and all intellectual property associated with PropertyAxis belong to PropertyAxis, S.L. or to licensed third parties. The contract grants you a non-exclusive, non-transferable right of use for the duration of the service; you do not acquire any rights over the code or the platform.

Availability and support

We aim to keep the service available 24/7 and target 99.9% monthly uptime. However, we may carry out scheduled maintenance (announced 48 hours in advance) or urgent maintenance. We are not liable for interruptions caused by third parties (DNS providers, payment providers, force majeure).

Email support is provided during working hours (Monday to Friday, 9:00–19:00 CET). Plans with priority support have their specific SLA stated in the plan description.

Limitation of liability

Within the limits permitted by law, PropertyAxis's total liability towards the Customer is limited to the amount effectively paid by the Customer during the 12 months prior to the event giving rise to the claim.

PropertyAxis is not liable for indirect damages, lost profits, loss of opportunity or third-party linked content. Nothing in this section limits liability for wilful misconduct, gross negligence or harm to persons.

Changes to the service and to the terms

We may improve, change or discontinue features. If we remove a material feature, we will give at least 60 days' notice.

We may also update these terms. Substantial changes will be notified by email at least 30 days in advance. If you disagree, you may cancel before the effective date at no cost.

Term and termination

The contract has indefinite term and renews automatically for periods equal to the billed one. Either party may terminate it:

• The Customer, at any time, from the billing panel.
• PropertyAxis, with 30 days' notice, or immediately in case of serious breach (prohibited use, unremedied non-payment, fraud).

After termination, the export and deletion rules described in the privacy policy apply.

Governing law and jurisdiction

These terms are governed by Spanish law. For any dispute, the parties submit to the Courts of the Customer's domicile where the Customer is a consumer; otherwise, to the Courts of the city of Barcelona.